Privacy Policy

TradeHub ("we", "our", "the platform") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with the TradeHub platform. By submitting any information through our platform, you consent to the practices described in this policy.

2.1 Personal Information

• Full name
• Contact details (email address, phone number)
• Identification details (where required for verification)

2.2 Business Information

• Company name
• Registration details
• Industry and sector information
• Location and operational footprint

2.3 Submission Information

• Products, services, opportunities, or listings submitted
• Tourism destinations, jobs, events, or requests
• Supporting documents and certifications

2.4 Technical Information

• Device and browser data
• Usage patterns (for platform improvement)

We collect and process your information for the following purposes:

• To evaluate and approve submissions to the platform
• To list businesses, products, services, and opportunities
• To facilitate connections between participants — including direct buyer-seller contact
• To verify credibility and improve trust within the ecosystem
• To communicate relevant opportunities, updates, and platform information
• To generate aggregated, anonymised insights for economic development purposes
• To power future intelligence dashboards, investment readiness tools, and sector analysis systems

Note: TradeHub is in a pilot phase. The platform currently facilitates discovery and direct connection. Payment processing may be introduced in future phases.

We process your information based on:

• Your consent (when submitting forms)
• Legitimate business interest (platform operation and improvement)
• Compliance with legal obligations

We take reasonable technical and organisational measures to protect your information, including:

• Secure data storage systems
• Controlled access to information
• Encryption where applicable

However, no system is completely secure, and users submit information at their own risk.

We do not sell your personal information. We may share information:

• Between platform participants to enable discovery and connection (as intended by the platform)
• Internally for platform operations and improvement
• With verified economic development partners in anonymised or aggregated form
• When required by law or regulatory authority

Aggregated and anonymised economic intelligence data — derived from platform activity — may be used for sector analysis, geographic insights, and investment support. Such outputs do not identify individuals. All sharing is done responsibly and in alignment with POPIA.

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your data (subject to operational requirements)
• Withdraw consent (which may affect your participation)

Requests can be submitted via: albert.jeleni@gmail.com

We retain information only as long as necessary for platform participation, legal and operational requirements, and historical/analytical purposes (in aggregated form).

The platform may use cookies to enhance user experience and analyse usage patterns.

For privacy-related queries, contact:

Email: albert.jeleni@gmail.com

Organisation: TradeHub

We reserve the right to update this Privacy Policy at any time. Updated versions will be published on the platform.