Privacy Policy
Last updated: January 2025
1. Introduction
TradeHub ("we", "our", or "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African legislation.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our marketplace services.
2. Information We Collect
Personal Information
- Name and contact details (email, phone number, address)
- Account credentials
- Payment information
- Identity documents (for seller verification)
- Business information (for sellers)
Automatically Collected Information
- Device and browser information
- IP address and location data
- Browsing behavior and preferences
- Transaction history
3. How We Use Your Information
We use your information to:
- Provide and maintain our marketplace services
- Process transactions and send related information
- Verify seller identities and prevent fraud
- Send promotional communications (with your consent)
- Improve our platform and user experience
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Payment processors (PayFast, Yoco) to process transactions
- Delivery partners to fulfill orders
- Service providers who assist in operating our platform
- Law enforcement when required by law
5. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request data portability
- Withdraw consent at any time
6. Data Security
We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for 5 years as required by South African law.
8. Contact Us
For privacy-related inquiries or to exercise your rights, contact our Information Officer at:
Email: privacy@tradehub.co.za
Address: 123 Main Street, Cape Town, 8001
Phone: +27 12 345 6789